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All rentals require a 30% deposit to book and secure your date. Remaining balance is due 48 hours prior to event date. 

Booking a rental includes agreement to the terms listed. 

Delivery

All of our rentals are provided via delivery by Journie & Co. in order to limit damage liability to products. Delivery is free within 20 miles of zip code 74011 and on orders over $250. Orders outside of 20 mile radius will be assessed an additional delivery fee starting at $25+ depending on miles outside of radius.

Refunds/Cancellations

Deposits are refundable up to 7 days prior to event. Cancellations made less than 48 hours in advance will receive 50% refund on full invoice payment. Cancellations made the less than 24 hours in advance will forfeit any refund for payments received. 

Product Damage

Customers will assume responsibility for damage to products while in their possession. Damages incurred will result in being charged an additional payment of that the specific item's cost via invoice. Damage invoices are expected to be paid within 30 days of damages occurring in order to avoid legal collection of fees. 

Injury

Journie & Co. is not liable for injuries to persons or other property caused by rental equipment. All of our rentals are delivered and installed by a representative of Journie & Co. to ensure proper and safe display is achieved. 

Rental Periods

Rental periods include a time of up to 12 hours from delivery. Rentals held outside of the 12 hours period will incur an additional charge of $20/hr until products are retrieved. 

Fragile Pampas

Visit our contact page to fill out an inquiry form to request a custom quote, book a rental, or ask more questions.

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